Frequently Asked Questions

We aim to respond to all enquiries within the hour and can typically attend on-site the same day for urgent issues in the Consett and County Durham area. Remote support is often available immediately.

Yes. Our technicians hold CompTIA A+, Network+, and Security+ certifications — industry-recognised qualifications covering hardware, networking, and cybersecurity. You can trust your devices are in expert hands.

Absolutely. We support both home users and small to medium-sized businesses. Our managed IT packages include ongoing monitoring, updates, and priority support to keep your business running smoothly.

Our standard hours are Monday to Friday, 9am to 5pm. We also handle urgent out-of-hours requests — contact us to discuss your needs and we'll do our best to help.

Pricing depends on the work required. We offer transparent, competitive rates with no hidden fees. Remote support, one-off repairs, and ongoing managed IT contracts are all available. Contact us for a free quote.

We offer a free initial assessment to understand the problem. A full diagnostic may carry a small fee for complex faults, which is always agreed upfront and deducted from any repair cost.

We'll always be upfront if a fault is beyond economical repair so you can make an informed decision about repair vs replacement. We never recommend unnecessary work.

Call-out fees vary depending on location and the nature of the job. We'll always confirm any travel charges before attending. Many issues can be resolved remotely at no call-out cost.

Yes — we provide remote support for most software issues including virus removal, Windows troubleshooting, Microsoft 365 setup, and general diagnostics. Remote sessions are fast, secure, and often resolve issues within minutes.

Absolutely. We use industry-standard encrypted remote access tools. You remain in full control throughout the session and can end it at any time. We never access your device without your explicit permission.

Most software issues can be resolved remotely — including virus and malware removal, Windows errors, slow performance, Microsoft 365 setup, email configuration, printer drivers, and general troubleshooting. Hardware faults require a physical visit.

In many cases yes. We offer professional data recovery services for failed hard drives, accidental deletions, and corrupted storage. Success depends on the nature of the failure — contact us to discuss your situation.

Most repairs are completed same or next day once diagnosed. Complex faults or parts that need ordering may take 2–3 days. We'll always give you a realistic timeframe before starting any work.

Yes — we repair both laptops and desktop PCs regardless of manufacturer. This includes screen replacements, keyboard faults, charging port issues, battery replacements, slow performance, and more.

Yes. Slow performance is one of the most common issues we deal with. Causes range from malware and startup bloat to failing hard drives or insufficient RAM. We diagnose the root cause and fix it properly rather than offering a temporary workaround.

Yes. Virus and malware removal is one of our most common services. We thoroughly clean your system, remove all threats, and advise on steps to prevent reinfection — often without needing to reinstall Windows.

Most gaming PC repairs are completed same or next day. Complex faults or parts that need ordering may take 2–3 days. We'll always give you a clear timeframe before starting work.

Absolutely. We work on all makes and models — custom builds, prebuilts, and branded systems alike. Alienware, HP Omen, Lenovo Legion, ASUS ROG and more are all welcome.

It depends on the severity and age of the card. We'll diagnose whether it's a driver issue, thermal problem, or hardware fault, and give you an honest recommendation on repair vs replacement.

Yes — we advise on cost-effective upgrades based on your budget and the games you play. Common upgrades include RAM, SSD, GPU and CPU cooler replacements. Visit our Gaming PC Repairs page for more.

Our managed IT packages include ongoing system monitoring, Windows and software updates, antivirus management, helpdesk support, and priority response times. Tailored plans are available for small and medium businesses.

Yes — we set up, manage and troubleshoot Microsoft 365 for businesses of all sizes. This includes Exchange email, Teams, SharePoint, OneDrive, and Intune device management and policy configuration.

Yes. We design and install business networks including routers, switches, Wi-Fi access points, VLANs, and VPNs. We can also diagnose and improve an existing network that's causing problems.

Yes. We offer flexible managed IT contracts for businesses that want ongoing support without the cost of an in-house team. Plans include regular maintenance, priority helpdesk access, and proactive monitoring. Contact us to discuss options.

We primarily serve Consett, Blackhill, Ebchester, Shotley Bridge, Stanley, Chester-le-Street, and the wider County Durham and Derwentside areas. Contact us if you're unsure whether we cover your location.

Yes — we offer home callouts across County Durham for hardware repairs, network setup, and general IT help. Many software issues can also be resolved remotely, saving you time and the cost of a visit.

Yes. You're welcome to drop your device off at our Consett address: 24 Derwent Street, Blackhill, DH8 8LU. Please contact us first so we can expect you and confirm availability.